Decree 1074 of 2015. Law No.2068 of 2020. Decree 1836 of 2021
Article 2.2.4.1.2.2. “General requirements for registration and renewal in the National Tourism Registry” of Decree 1074 of 2015, modified byDecree 1836 of 2021 for registration and renewal in the NationalTourism Registry.
Resolution No. 0700 of 2021 of the Ministry of Commerce,Industry and Tourism.
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Troperti is a property management company (short/long-term and vacation rentals) with a presence in over 7 countries across Latin America. We offer listing optimization and posting services (Troperti Essentials), complete property management including maintenance (Troperti Prestige), and standardization services for hotels to ensure a proper Troperti-style service.
We operate in Colombia, Venezuela, Guyana, Trinidad and Tobago, Costa Rica, El Salvador, and the Dominican Republic.
You can reach us through our social media channels, our corporate email, and our customer service chat on our website.
Specific details not mentioned, but we could use the same contact channel provided in general question 3.
Detailed criteria will be provided during the initial contact and assessment.
We use an internal pricing calculator that considers the property's features, location, amenities included, and its overall rating.
Payments are processed monthly and will be transferred directly to your bank account following the end of each rental period.
Our commission structure depends on the service package you choose. Specific details will be provided during the contracting process.
Troperti handles all maintenance and repairs. We coordinate with local service providers to ensure your property is maintained to our standards.
We enter into a management agreement that details the responsibilities of each party, terms of service, payment terms, and legal obligations.
We comply with all local regulations and legal requirements. We also provide guidance to our property owners to help them understand and comply with these regulations.
We offer comprehensive support through our dedicated owner services team, available to assist you with any inquiries or issues that arise.
Reservations can be made directly through our website or through any of the platforms where our properties are listed.
Yes, cancellations and modifications can be made within the stipulated time frame. Each property may have different policies based on its management; please refer to the specific listing's disclosure for detailed information.
We accept digital payments including debit cards, credit cards, and bank transfers.
Refunds are processed upon request after an appropriate investigation. The timeline can vary but typically takes a few business days.
You can contact our 24/7 customer service team via WhatsApp, official communication channels on the rental platforms, or by email for non-urgent matters.
Our trained maintenance team will address any emergencies, and we include insurance policies with the stays to cover major issues.
We encourage our guests to leave reviews on our listing platforms or Google.
Reviews can be found on our profiles on Airbnb, Booking, and VrBo.
Yes, each property.