FAQ | Vacation Rental Management and Bookings

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What is Troperti and what services does it offer?

Troperti is a property management company (short/long-term and vacation rentals) with a presence in over 7 countries across Latin America. We offer listing optimization and posting services (Troperti Essentials), complete property management including maintenance (Troperti Prestige), and standardization services for hotels to ensure a proper Troperti-style service.

In which countries does Troperti operate?

We operate in Colombia, Venezuela, Guyana, Trinidad and Tobago, Costa Rica, El Salvador, and the Dominican Republic.

How can I contact Troperti for more information or to hire your services?

You can reach us through our social media channels, our corporate email, and our customer service chat on our website.

How can I start listing my property with Troperti?

Specific details not mentioned, but we could use the same contact channel provided in general question 3.

What requirements must my property meet to be listed?

Detailed criteria will be provided during the initial contact and assessment.

How is the rental price for my property determined?

We use an internal pricing calculator that considers the property's features, location, amenities included, and its overall rating.

When and how will I receive rental payments?

Payments are processed monthly and will be transferred directly to your bank account following the end of each rental period.

What commissions does Troperti charge?

Our commission structure depends on the service package you choose. Specific details will be provided during the contracting process.

Who takes care of the maintenance and repairs of the property?

Troperti handles all maintenance and repairs. We coordinate with local service providers to ensure your property is maintained to our standards.

What kind of contract is established between me and Troperti?

We enter into a management agreement that details the responsibilities of each party, terms of service, payment terms, and legal obligations.

How does Troperti handle local legal and regulatory issues?

We comply with all local regulations and legal requirements. We also provide guidance to our property owners to help them understand and comply with these regulations.

What type of support does Troperti offer to property owners?

We offer comprehensive support through our dedicated owner services team, available to assist you with any inquiries or issues that arise.

How can I search for available properties on Troperti?

Reservations can be made directly through our website or through any of the platforms where our properties are listed.

Can I cancel or modify a reservation and what are the related policies?

Yes, cancellations and modifications can be made within the stipulated time frame. Each property may have different policies based on its management; please refer to the specific listing's disclosure for detailed information.

What payment methods does Troperti accept?

We accept digital payments including debit cards, credit cards, and bank transfers.

How are refunds processed and how long do they take?

Refunds are processed upon request after an appropriate investigation. The timeline can vary but typically takes a few business days.

Who should I contact if I have a problem during my stay?

You can contact our 24/7 customer service team via WhatsApp, official communication channels on the rental platforms, or by email for non-urgent matters.

What type of assistance does Troperti offer in case of an emergency during the stay?

Our trained maintenance team will address any emergencies, and we include insurance policies with the stays to cover major issues.

How can I leave a review about my experience with Troperti?

We encourage our guests to leave reviews on our listing platforms or Google.

Where can I see other clients' opinions about the properties?

Reviews can be found on our profiles on Airbnb, Booking, and VrBo.

Are there specific policies that clients must follow when renting a property?

Yes, each property.